CUSTOMER SUCCESS: PARK CITY, UTAH

Park City was incoroporated in 1884. In the most recent decade it has been recognized as one of the top winter travel destination in U.S. Unfortunately, over the last four years Park City experienced rising labor costs, and a dramatic fall-off in revenue due to the ongoing recession.

With budgeted expenses of $68.1 million for fiscal year 2013, population of roughly 7500, and 430 municipal employees, the City was in the process of making budgeting and personnel cuts, but had difficulty determining what costs, projects, and programs they should and should not be cutting, what taxes should be raised, and where they should be downsizing.

The City also used a manual process for budget preparation, forecasting, allocation, consolidation, and performance tracking, which was very inadequate for the level of analysis required. The manual process required months worth of time commitment per cycle, was prone to error, and required completed reprocessing if any changes were made to existing financial models.

After trying various stop-gap solutions, and in an effort to be more transparent to its community, in 2010, the City decided to shift from Line-item Budgeting to Budgeting for Outcomes (BFO) methodology. Once the methodology has been successfully adopted, a benefit could not be achieved without an automated solution. The City partnered with Neubrain to further optimize processes by using a unified solution that can automate and integrate traditional budgeting with outcome budgeting methodology specific to the City.